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FREQUENTLY ASKED QUESTIONS.


DO I NEED TO HAVE A LICENCE TO BE A SECURITY GUARD?

Yes - all security guards must have a Certificate of Approval (COA) to be able to work in the security industry. 

HOW DO I APPLY FOR A SECURITY LICENCE?

All applications for a COA are handled by the Ministry of Justice (MOJ) and the Private Security Personnel Licencing Authority (PSPLA). You can apply online at  http://wwwhttps://www.justice.govt.nz/tribunals/licences-certificates/pspla/.justice.govt.nz/tribunals/PSPLA/applying-for-a-licence-or-certificate

You will also find the following information:

  • What is the difference between a licence and a certificate?

  • What happens if I need a licence but can't get one?

  • What happens if I need a certificate but don't get one?

  • Who doesn't need to hold a licence or certificate?

CAN I APPLY FOR MY COA THROUGH C4? 

No. This can only be done through the MOJ / PSPLA

I HAVE A TEMPORARY LICENCE - HOW DO I APPLY FOR A FULL LICENCE?

Go to http://www.justice.govt.nz/tribunals/PSPLA/training-and-competency

CAN C4 DO THIS FOR ME?

No. This can only be done through the MOJ / PSPLA

HOW LONG DOES IT TAKE TO GET MY LICENCE?

The MOJ / PSPLA website says about 7 weeks but in some cases it may be less. If you want to check on where your application is at you can contact the MOJ / PSPLA directly. You can find all their contact details here

WHAT IS THE COST OF A LICENCE OR COA?

Go to http://www.justice.govt.nz/tribunals/PSPLA

HOW CAN I FIND MY COA NUMBER?

You can find your COA number by going to https://forms.justice.govt.nz/search/PSPLA/ and enter your name.

CAN C4 FIND ME A JOB?

No - but security companies are often recruiting so we can provide information regarding who might be looking for staff

WHAT IS MANDATORY TRAINING?

Check out http://www.justice.govt.nz/tribunals/licences-certificates/pspla/. Also our COA Mandatory Training page

DO I NEED TO HAVE A TEMPORARY COA BEFORE I DO THE COURSE?

No you can do the course before you apply for a COA.

I HAVE A TEMPORARY COA? HOW LONG DO I HAVE TO DO THE TRAINING?

Once your temporary COA has been issued you have three months to complete it. Check out http://www.justice.govt.nz/tribunals/PSPLA


DO I FIND AVAILABLE COURSE ON THE C4 WEBSITE?

Click here to see all available courses.

HOW DO I BOOK A COURSE?

Go to our Course Bookings page and follow the instructions:

HOW DO I PAY FOR THE COURSE?

You can pay by Paypal, online bank transfer or manual teller depsoit. You can also pay cash or by credit card or EftPos at our office. Our office is at 305A Neilson St Onehunga. We would appreciate you bringing the correct amount as we do not hold any cash on the premises.

DOES THE COURSE FEE COVER MY COA FEE AS WELL?

No. This is just for the training. See http://www.justice.govt.nz/tribunals/PSPLA for the cost of your licence or COA.

CAN I EMAIL YOU QUESTIONS REGARDING MY BOOKING?

Yes. But you need to include your booking reference number in your email.

CAN WE PAY CASH ON THE DAY OF THE COURSE?

No - payment must be received prior to you having a confirmed place on the course.  

CAN C4 GIVE ME MY NSN (NZQA NUMBER)?

If you don't already have a number C4 can ask NZQA to create one for you when we report your credits. However to get your new number you will need to ring NZQA on 0800 697 296 between the hours of 8am to 5pm Monday - Friday.

HOW DO I GET MY NSN FROM NZQA?

Phone NZQA on 0800 697 296 and they will give it to you

I HAVE FINISHED MY 27364 ASSESSMENT - WHERE DO I SEND IT?

There are several options:

  1. You can bring it to our office at 305A Neilson St Onehunga Auckland

  2. You can post it to C4 Group Ltd, PO Box 12348 Penrose, Auckland. If you do post it to us please take a copy before sending it. Then you won't have to redo the assessment if it gets lost in the post. We recommend that you send it by courier post.

  3. You can scan and email it to us at admin@c4group.co.nz

HOW LONG WILL IT TAKE TO FINISH MARKING MY ASSESSMENTS?

C4 reports the credits to NZQA once all 3 assessments have been completed. This generally takes two weeks from the date we receive your completed 27364 assessment. After two weeks your results will be available on NZQA and you can download your Record of Achievement and send it to the PSPLA.

 

IF WE HAVEN'T MANAGED TO ANSWER YOUR QUESTION PLEASE EMAIL US AT admin@c4group.co.nz