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FREQUENTLY ASKED QUESTIONS.
DO I NEED TO HAVE A LICENCE TO BE A SECURITY GUARD?
Yes - all security guards must have a Certificate of Approval (COA) to be able to work in the security industry.
HOW DO I APPLY FOR A SECURITY LICENCE?
All applications for a COA are handled by the Ministry of Justice (MOJ) and the Private Security Personnel Licencing Authority (PSPLA). You can apply online at http://wwwhttps://www.justice.govt.nz/tribunals/licences-certificates/pspla/.justice.govt.nz/tribunals/PSPLA/applying-for-a-licence-or-certificate
I HAVE A TEMPORARY LICENCE - HOW DO I APPLY FOR A FULL LICENCE?
Go to http://www.justice.govt.nz/tribunals/PSPLA/training-and-competency
HOW LONG DOES IT TAKE TO GET MY LICENCE?
The MOJ / PSPLA website says about 7 weeks but in some cases it may be less. If you want to check on where your application is at you can contact the MOJ / PSPLA directly. You can find all their contact details here
WHAT IS THE COST OF A LICENCE OR COA?
Go to http://www.justice.govt.nz/tribunals/PSPLA
HOW CAN I FIND MY COA NUMBER?
You can find your COA number by going to https://forms.justice.govt.nz/search/PSPLA/ and enter your name.
DO I NEED TO HAVE A TEMPORARY COA BEFORE I DO THE COURSE?
No you can do the course before you apply for a COA.
I HAVE A TEMPORARY COA? HOW LONG DO I HAVE TO DO THE TRAINING?
Once your temporary COA has been issued you have three months to complete it. Check out http://www.justice.govt.nz/tribunals/PSPLA
HOW DO I BOOK A COURSE?
Go to our Course Bookings page and follow the instructions:
HOW DO I PAY FOR THE COURSE?
You can pay by Paypal, online bank transfer or manual teller depsoit. You can also pay cash or by credit card or EftPos at our office. Our office is at 305A Neilson St Onehunga. We would appreciate you bringing the correct amount as we do not hold any cash on the premises.
DOES THE COURSE FEE COVER MY COA FEE AS WELL?
No. This is just for the training. See http://www.justice.govt.nz/tribunals/PSPLA for the cost of your licence or COA.
HOW DO I GET MY NSN FROM NZQA?
Phone NZQA on 0800 697 296 and they will give it to you
I HAVE FINISHED MY 27364 ASSESSMENT - WHERE DO I SEND IT?
There are several options:
You can bring it to our office at 305A Neilson St Onehunga Auckland
You can post it to C4 Group Ltd, PO Box 12348 Penrose, Auckland. If you do post it to us please take a copy before sending it. Then you won't have to redo the assessment if it gets lost in the post. We recommend that you send it by courier post.
You can scan and email it to us at email@example.com
HOW LONG WILL IT TAKE TO FINISH MARKING MY ASSESSMENTS?
C4 reports the credits to NZQA once all 3 assessments have been completed. This generally takes two weeks from the date we receive your completed 27364 assessment. After two weeks your results will be available on NZQA and you can download your Record of Achievement and send it to the PSPLA.
IF WE HAVEN'T MANAGED TO ANSWER YOUR QUESTION PLEASE EMAIL US AT firstname.lastname@example.org