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Student Fee Protection
Withdrawal and Refund policy
Short courses (COA, First Aid, Security courses, CIMS training)
1. Students who notify C4 Group of cancellation or non-attendance within 7 working days of the booked course are entitled to a full refund and may re-book onto another course without incurring any further fees.
2. Students who do not notify C4 Group of non-attendance or cancellation are not entitled to a refund and must pay the full fee to book onto another course.
3. A full refund of fees will apply if C4 Group cancels the course. If students choose to re-book their fees will be carried over to the new course.
4. To request a refund please send an email to firstname.lastname@example.org stating the name and date of the course and a reason for the refund. Refunds will only be made to the person/organisation that made the original payment.
Courses less than twelve weeks/three months
Students who have enrolled and withdraw prior to six weeks of the commencement date of the course are eligible for a full refund. This does not apply to short courses (as defined above).
Students who have enrolled and withdraw within the six weeks leading up to the course are eligible for a refund of 50% of their course fees plus any associated debt collection fees if applicable.This does not apply to short courses (as defined above).
Students who have enrolled and withdraw after the commencement date are not eligible for a refund.
Students withdrawn on disciplinary grounds are not eligible for a refund of fees and are liable for the full course fee and any associated debt collection fees if applicable.
This refund policy applies to both individual and corporate clients.
Courses longer than twelve weeks/three months
Domestic students withdrawing from courses longer than twelve weeks/three months are entitled to a refund that equals the amount of fees paid less a deduction of ten per cent of the fees paid or $500 (whichever is the lesser).
Students are only entitled to this refund if withdrawal occurs before the end of the eighth day after the start of the course.
After this C4 is not obliged to refund any part of the fees but will review this on a case by case basis.